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CX Operations Manager - Remote

Posted 10 weeks ago
Customer Service
Full Time
India

Overview

The CX Operations Leader will be responsible for overseeing and managing the global Customer Experience operations of vendor teams across various locations, ensuring operational excellence in driving customer satisfaction and optimizing resources.

In Short

  • Oversee global Customer Experience operations.
  • Manage vendor relationships and performance.
  • Ensure operational metrics are met.
  • Analyze data for continuous improvement.
  • Oversee financial billing processes.
  • Drive engagement initiatives among vendor teams.
  • Handle escalations and complex customer issues.
  • Lead change management initiatives.
  • Collaborate with cross-functional teams.
  • Provide insights to senior leadership.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • Experience in the financial services industry and Fintech.

Benefits

  • Uncapped flexible annual leave.
  • Hybrid work arrangement.
  • Training subsidy for professional growth.
  • Wellness benefit.
  • Team bonding budget.
  • Flexibility to work from anywhere for up to 90 days per annum.
  • Strong company culture.
Aspire logo

Aspire

Aspire is a financial services company focused on providing innovative expense management solutions that streamline the reimbursement process for businesses. The company emphasizes the importance of compliance and security against financial crime while ensuring a seamless onboarding experience for its clients. Aspire's product team is dedicated to enhancing bookkeeping solutions and addressing customer needs through collaboration with engineers, designers, and various stakeholders. With a commitment to data-driven decision-making and continuous improvement, Aspire aims to deliver effective financial management tools that empower businesses to maintain visibility and control over their expenses.

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