CX Operations Manager - Remote

Overview

As the Team Lead for our Customer Experience Operations, you will play a critical role in overseeing the workflows, quality, and outcome of our healthcare advocate team, focusing on improving case resolution processes and enhancing customer communications.

In Short

• Mentor healthcare advocates and ensure high-quality case resolutions.
• Refine workflows to manage tasks efficiently and minimize resolution times.
• Collaborate with product and engineering teams to identify opportunities for automation.
• Use data to implement strategies that lower costs while maintaining quality.

Requirements

• Bachelor’s degree in Business Administration, Engineering, or related field.
• 2–4 years of experience in operations, consulting, or customer experience roles.
• Strong aptitude for organizing and optimizing operations.
• Excellent communication and leadership skills.

Benefits

• Opportunity to work in a well-funded startup environment.
• Professional development and coaching opportunities.
• Impactful work in the healthcare industry.