Operations Manager - Remote

Overview

Allara is a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions. We are looking for a strategic and compassionate Operations Manager to lead our Care Concierge team, ensuring seamless support for patients and providers while driving operational efficiency.

In Short

• Lead, coach, and develop Supervisors and frontline teams.
• Drive operational excellence by optimizing workforce management and workflows.
• Use data-driven decision-making to improve response times and retention.
• Partner with leadership to refine processes for an exceptional patient experience.
• Oversee onboarding, training, and performance management.
• Identify areas for improvement and implement solutions.

Requirements

• 3+ years of experience managing multi-layered teams.
• Proven track record in team leadership and operational planning.
• Data-driven mindset with experience analyzing KPIs.
• Strong communication and coaching skills.
• Ability to manage competing priorities in a fast-growing environment.

Benefits

• Competitive salary and opportunities for career growth.
• 100% Remote Schedule.
• Unlimited PTO.
• 11 Company Holidays.
• Medical, Dental, Vision Benefits.
• Additional Wellness and Wellbeing Perks.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Long and Short-Term Disability.
• 401k.
• Parental Leave.
• Family Planning Support Benefit.
• Professional Development.
• Company-issued laptop.
• Annual Employee Wellness Stipend.
• Annual Work-from-Home Stipend.
• Employee Learning & Development.
• Commuter Benefits (if applicable).
• Annual Onsite (NYC).
• A collaborative, mission-driven culture focused on improving patient care.