Customer Success Sales Analyst - Remote

Overview

The Customer Success Sales Analyst at Open Up Resources supports the New Business and Customer Success Sales Teams by processing product and service sales, ensuring effective customer support, and maintaining SalesForce organization.

In Short

• Support New Business and Customer Success Sales Teams.
• Process product and service sales through quote creation.
• Handle PO processing and customer support.
• Assist with SalesForce reconciliation and organization.
• Manage accounts, leads, and contacts effectively.
• Contribute to equitable classroom norms and practices.
• Engage with high-quality educational resources.
• Work in a collaborative and inclusive environment.
• Support multilingual learners and students with exceptionalities.
• Participate in professional learning opportunities.

Requirements

• Experience in customer success or sales support roles.
• Proficiency in SalesForce or similar CRM tools.
• Strong organizational skills and attention to detail.
• Ability to process quotes and purchase orders efficiently.
• Excellent communication and interpersonal skills.
• Commitment to equity in education.
• Experience in educational resources is a plus.
• Ability to work collaboratively in a team environment.
• Familiarity with PK-12 educational standards.
• Problem-solving skills and adaptability.

Benefits

• Opportunity to work in a mission-driven organization.
• Engagement with high-quality educational materials.
• Supportive and inclusive work culture.
• Professional development opportunities.
• Flexible work arrangements.
• Collaboration with diverse teams.
• Impact on educational equity and student success.
• Access to resources for personal and professional growth.
• Competitive salary and benefits package.
• Remote work options available.