Customer Success Support Analyst - Remote

Overview

Sharetec is looking for a Customer Success Support Analyst to join our team!

At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.

As a Customer Success Support Analyst, you will utilize excellent problem solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. This role exists to provide outstanding, first-in-class support to clients.

In Short

• Full-time, hybrid-remote position
• Provide first-class support to clients
• Utilize problem-solving and communication skills
• Work collaboratively with internal teams
• Diagnose and resolve technical software issues
• Participate in after-hours on-call rotation
• Maintain effective communication with customers
• Stay current with system information and updates
• Work in a call center environment
• Open to remote candidates in specified states

Requirements

• High school diploma or equivalent required
• 2+ years direct customer service experience in financial services
• Ability to communicate clearly via verbal and written media
• Some technical knowledge is a plus
• Ability to maintain effectiveness in changing environments
• High standards of performance and accountability
• Ability to deal effectively with others in antagonistic situations
• Willingness to learn and adapt

Benefits

• Competitive salary
• Medical, dental, vision, life, and disability coverage
• Generous Paid Time Off (PTO)
• Paid holidays including your birthday off
• $1,000 employee referral program
• 401(k) with company matching
• Virtual events and team-building activities
• Supportive and collaborative work environment