Customer Success Account Manager - Remote

Overview

SEARADAR is a concierge service for skippers and captains, providing innovative solutions to enhance customer service.

In Short

• Be a friend for customers and help solve any problems.
• Support clients throughout their charter experience via chat, email, and phone.
• Communicate with charter companies.
• Resolve difficult or conflict situations independently.
• Work with amoCRM to manage customer interactions.
• Process payments and invoices efficiently.
• Collect user feedback to improve the product.

Requirements

• Strong desire to help people.
• Attention to detail and ability to multi-task.
• Willingness to learn and adapt quickly.
• Fluent in English for communication with customers.
• Technical ability to work remotely with necessary equipment.
• Experience with amoCRM is a plus.

Benefits

• Remote work flexibility from anywhere in the world.
• Opportunities for professional development and training.
• Participation in annual corporate sailing trips.
• Flexible holiday calendar to accommodate diverse locations of employees.