Customer Success Account Manager - Remote

Overview

The Customer Success Account Manager at Adobe will focus on building value-led relationships with customers, enhancing their digital media experience while driving sales growth through upselling and cross-selling opportunities.

In Short

• Develop understanding of Adobe's Digital Media products.
• Create value-based relationships with North American SMB customers.
• Drive upsell and cross-sell opportunities.
• Execute Marketing Qualified Leads to maximize revenue.
• Research customer contracts and purchasing history.
• Manage opportunity pipeline and provide updates to management.
• Collaborate with Solution Specialists on growing Adobe Solutions.
• Engage with functional teams to resolve customer issues.
• Work in a diverse and inclusive environment.
• Commitment to employee growth and development.

Requirements

• Strong communication and relationship-building skills.
• Experience in sales or account management.
• Familiarity with digital media products.
• Ability to analyze customer data for sales opportunities.
• Proficiency in using CRM software.
• Strong organizational skills.
• Ability to work collaboratively in a team environment.
• Adaptability to changing priorities.
• Commitment to diversity and inclusion.
• Willingness to learn and grow professionally.

Benefits

• Exceptional work environment recognized globally.
• Opportunities for professional growth through feedback.
• Diverse and inclusive workplace culture.
• Access to meaningful employee benefits.
• Work-life balance initiatives.
• Support for employees with disabilities.
• Engagement in impactful projects.
• Access to resources for personal development.
• Recognition for individual contributions.
• Collaborative team atmosphere.