Remote Otter LogoRemoteOtter

Implementation Manager - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

The Implementation Manager will lead customer implementations of Invert’s software, ensuring successful onboarding and long-term customer engagement.

In Short

  • Drive implementation of Invert software including technical discovery and integration setup.
  • Ensure long-term customer engagement and maximize value realization.
  • Provide hands-on support and troubleshooting for customers.
  • Capture customer feedback to improve the product.
  • Collaborate with Product, Engineering, and Sales teams.

Requirements

  • 5-7 years in customer experience, ideally in SaaS focused on biotech or life sciences.
  • Minimum of a B.S. in a STEM major.
  • Strong action bias and problem-solving mindset.
  • Ability to grasp complex technical domains quickly.
  • Experience with AI tooling or a strong desire to incorporate these tools.

Benefits

  • Fully remote work environment.
  • Competitive salary, equity, and benefits.
  • New laptop, monitor, and accessories of your choice.
  • Unlimited PTO.
  • Opportunities for professional growth and career advancement.
Invert logo

Invert

Invert is a forward-thinking company dedicated to revolutionizing the use of biology in manufacturing across various industries. With a mission to significantly lower the costs and time associated with bioprocessing, Invert empowers its customers to develop new therapies, create sustainable biomaterials, and produce essential chemicals in an environmentally friendly manner. The company boasts a diverse team of skilled engineers, data scientists, and biologists, all working collaboratively in a remote-first environment. Invert is committed to innovation and excellence, providing tools that automate the design, execution, and analysis of bioprocessing, ultimately driving the evolution of data management and analytics in the life sciences sector.

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