Implementation Manager - Remote

Overview

The Implementation Manager will serve as the primary point of contact for customers transitioning to Thatch's platform, ensuring a smooth onboarding experience and managing customer relationships.

In Short

• Lead end-to-end implementation for new clients.
• Develop and manage detailed project plans.
• Serve as the main point of contact for clients.
• Assist in integrating payroll systems with Thatch.
• Collaborate with product teams to relay feedback.
• Conduct post-implementation reviews and training.

Requirements

• 3-5 years of experience in implementation management.
• Proven project management skills.
• Excellent verbal and written communication skills.
• Familiarity with SaaS platforms and system integrations.
• Strong analytical and troubleshooting skills.
• Ability to build and maintain customer relationships.
• Experience working collaboratively with teams.

Benefits

• Work in a fully distributed team.
• Engage in a friendly and high-velocity work environment.
• Opportunity to influence healthcare technology.