Implementation Manager - Remote

Overview

As an Implementation Manager at Level AI, you will lead the onboarding and implementation process for clients, ensuring they effectively utilize our AI-native platform to enhance customer experience.

In Short

• Lead onboarding and implementation for clients.
• Understand client business objectives and technical requirements.
• Facilitate data integrations and configure Level AI products.
• Serve as the primary contact for key client accounts.
• Collaborate with internal teams to resolve client issues.
• Track and report on key account metrics.
• Identify upselling and cross-selling opportunities.
• Maintain a deep understanding of AI-powered customer support solutions.
• Communicate technical information effectively to clients.
• Manage multiple projects simultaneously.

Requirements

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience in a technical role.
• 1-2+ years delivering customer implementations.
• Strong knowledge of SaaS platforms and cloud services.
• Excellent project management skills.
• Ability to translate complex concepts for non-technical stakeholders.
• Strong English communication skills.
• Entrepreneurial and problem-solving attitude.

Benefits

• Opportunity to work with cutting-edge AI technology.
• Dynamic and innovative work environment.
• Collaborative team culture.
• Professional growth and development opportunities.
• Flexible working arrangements.