Client Support Specialist I - Remote

Overview

As a Client Support Specialist, you’ll be responsible for resolving client issues and ensuring exceptional service through effective communication and troubleshooting.

In Short

• Resolve client issues via ticketing system, emails, forums, and calls.
• Provide first-level troubleshooting and document scenarios.
• Test client-identified software bug fixes before notifying clients.
• Maintain clear communication with clients and within the organization.
• Work independently in a dynamic environment.
• Minimum 1 year experience in customer service or client-facing roles.
• Experience with Jira and Salesforce is a plus.
• Be part of a collaborative and supportive team culture.
• Minimal travel expected.
• Fully remote position with office locations across the USA.

Requirements

• 1 year experience in customer service, client-facing, or account management roles.
• Good communication skills.
• Experience with issue reporting and tracking systems.

Benefits

• Flexible time off and ample learning opportunities.
• Comprehensive onboarding program and leadership training.
• Company-paid medical, dental, and vision benefits.
• 401k match and telehealth options.
• Parental leave and fertility services support.