Client Support Specialist - Remote

Overview

Media Cause is an award-winning, mission-driven marketing and creative agency that helps nonprofits grow and accelerate their impact. We take a people-first approach to developing powerful creative, scalable growth strategies, and targeted communications that connect with individuals across their entire supporter journey: from awareness and recruitment to fundraising and advocacy, and every touchpoint in between.

In Short

• Support customer needs through various communication channels.
• Manage incoming orders and ensure a smooth customer experience.
• Detail-oriented and comfortable in a dynamic environment.
• Collaborate with internal teams to meet customer expectations.
• Respond to customer inquiries with timely, accurate information.
• Address and resolve order-related issues.
• Maintain accurate records and documentation.
• Support cross-functional communication with sales and operations.
• Utilize internal systems for order management.
• Join a stable and collaborative team.

Requirements

• Previous experience in customer support or order management preferred.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and adapt to shifting priorities.
• Familiarity with business systems and tools (ERP experience a plus).
• Manufacturing or distribution background is helpful.
• Bilingual skills are a plus.

Benefits

• Health and wellness coverage.
• Financial and retirement planning support.
• Paid time off and holiday benefits.
• Additional voluntary programs and resources.