Customer Support Advocate - Remote

Overview

As a Customer Support Advocate at Preply, you will guide and support users with their interactions on the platform, resolving any issues they may face.

In Short

• Join a growing international team of over 100 specialists.
• Flexible monthly rotating schedule with 9-hour shifts.
• Support for professional development through training.
• No calls—only written communication via chats, emails, and social.
• Dynamic environment with clear goals and KPIs.

Requirements

• Previous experience in live chat support.
• Fluency in English.
• Strong technical and analytical skills.
• Proactive and innovative problem-solving abilities.
• Outstanding written and verbal communication skills.
• Ability to understand customer needs.
• Teamwork skills.
• Empathetic mindset with excellent listening skills.
• Focus on creating simple solutions for fast results.
• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD.
• Internet connection of at least 30mbs.

Benefits

• Open, collaborative, dynamic, and diverse culture.
• Generous monthly allowance for lessons on Preply.com.
• Learning & Development budget and time off for self-development.
• Competitive financial package with equity and leave allowance.
• Opportunity to impact learners and tutors globally.