Customer Support Advocate - Remote

Overview

Brightwheel is seeking to hire a Customer Support Advocate to support our growing community of directors, teachers & parents. This role involves communicating directly with schools and parents, collaborating with Customer Success and Product/Engineering teams, and advocating for product improvements based on customer feedback.

In Short

• Develop expertise in our platform and become a subject matter expert for our customers.
• Use strong critical thinking and troubleshooting abilities to resolve technical or usage issues.
• Provide responsive live support via chats, emails, and phone calls.
• Communicate clear instructions to Administrators, Teachers, and Guardians.
• Advocate on behalf of customers and contribute to improving internal processes.

Requirements

• At least 1 year of customer service or early education experience.
• Exceptional written skills and attention to detail.
• Excellent organization and time-management skills.
• Comfort with a fast-paced environment.
• Experience providing live support to customers is preferred.
• Hands-on experience with CRM systems like Zendesk or Salesforce is a plus.
• Bachelor’s degree is preferred.

Benefits

• Competitive compensation package including base salary, equity, and benefits.
• Premium medical, dental, and vision benefits.
• Generous paid parental leave and flexible paid time off policy.
• Monthly wellness and productivity stipend.
• Learning & Development stipend.