Customer Support Advocate - Remote

Overview

The Customer Support Advocate is responsible for handling customer queries from users while driving for a one-touch resolution experience. The role focuses on providing exceptional service and support to users in a remote-first environment.

In Short

• Assist users in their entire experience across the marketplace.
• Efficiently address and solve user issues primarily via live channels.
• Build connection and trust with users to provide an exceptional experience.
• Proactively ensure exceptional service.
• Identify trends and provide constructive feedback.
• Anticipate and respond to new challenges.
• Champion customer needs and advocate for improvements.
• Perform additional duties as required.
• Work full-time, including weekends and holidays.

Requirements

• Minimum 1 year of customer service experience.
• Knowledge of CRM tools is preferred.
• Excellent customer service skills.
• Tech-curious with excellent typing skills.
• Adaptability in a fast-paced environment.
• Strong written and verbal communication skills.
• Reliable and punctual.
• Comfortable working cross-functionally.
• Available full-time (40 hours/week).

Benefits

• Competitive, transparent, and equitable compensation.
• Base hourly pay of $17.50/hour.
• Employer-paid health insurance.
• 401k match with immediate vesting.
• Generous and flexible time off.
• Wellness, productivity, and education stipends.
• IKEA discounts and reproductive health support.
• Company-wide closure weeks.