Customer Support Advocate - German Speaking - Remote

Overview

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone.

In Short

• Remote-first company with employees distributed across the US and EU.
• Champion customer satisfaction with a personalised and caring approach.
• Understand customer needs through direct interactions and feedback.
• Proactively identify and implement effective resolutions.
• Minimum of 1 year of experience in a customer service role.
• Fluency in English & German is required.
• Exceptional problem-solving skills.
• Strong sense of ownership and disciplined curiosity.
• Available full-time (40 hours/week).
• Eligible to work in Poland.

Requirements

• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.
• Fluency in English & German is required.
• Available full-time (40 hours/week).
• Eligible to work in Poland, we will not support relocation for this position.

Benefits

• Competitive, transparent and equitable compensation structure.
• Base pay + bonus + benefits + perks.
• Employer-paid health insurance and 401k match for US based employees.
• Generous and flexible time off with 2 company-wide closure weeks.
• Taskrabbit product stipends, wellness + productivity + education stipends.
• IKEA discounts, reproductive health support, and more.
• Benefits vary by country of employment.