Customer Support Advocate - English Speaking - Remote

Overview

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone.

In Short

• Remote-first company with employees distributed across the US and EU.
• Champion customer satisfaction with a caring approach.
• Focus on understanding customer needs through feedback.
• Proactive problem-solving with a solutions-focused mindset.
• Minimum of 1 year of experience in customer service required.
• Exceptional problem-solving skills needed.
• Empathetic communication skills are essential.
• Available full-time (40 hours/week).
• Fluency in English is required.
• Compensation includes base pay + bonus + benefits.

Requirements

• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity.
• Empathetic communication skills.
• Demonstrated proficiency in effective communication.
• Detail-oriented mindset.
• Fluency in English is required.
• Available full-time (40 hours/week).
• Eligible to work in Poland.

Benefits

• Employer-paid health insurance and 401k match for US employees.
• Generous and flexible time off.
• Taskrabbit product stipends.
• Wellness + productivity + education stipends.
• IKEA discounts.