Customer Support Specialist (English Speaking) - Remote

Overview

Join the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isn’t just expanding; they’re revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale.

In Short

• Provide exceptional service and support to customers.
• Respond swiftly and accurately to inquiries via chat and email.
• Handle complaints and resolve challenges effectively.
• Communicate professionally and courteously with customers.
• Maintain precise records of customer interactions and transactions.
• Identify opportunities for process improvements.
• Work collaboratively with management to enhance service.
• Be part of a revolutionary team in the iGaming industry.
• Engage with a diverse customer base globally.
• Contribute to a positive customer experience.

Requirements

• Strong customer service orientation.
• Excellent communication skills in English.
• Ability to handle complaints and resolve issues.
• Detail-oriented with strong record-keeping skills.
• Proactive in identifying process improvements.
• Familiarity with the iGaming industry is a plus.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude.
• Willingness to learn and adapt.
• Previous experience in customer support is preferred.

Benefits

• Opportunity to work in a dynamic industry.
• Collaborative and supportive team environment.
• Potential for career growth and development.
• Competitive salary and benefits package.
• Work with innovative technologies and processes.
• Engagement in a global customer base.
• Access to training and professional development.
• Flexible work arrangements.
• Employee recognition programs.
• Contribution to a revolutionary gaming experience.