Customer Support Specialist: English/French - Remote

Overview

At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, and Australia, but we’re run like a family business – the meetings are few, and the bonding opportunities are genuine. And though we’re in an industry based on the concept of taking items only as long as you need them before returning them, we’re fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. Bring us your best. We’ll make your best better.

In Short

• Support small to medium-sized entrepreneurs using Point of Rental software.
• Deliver an awesome experience to customers.
• Act as first point of contact for customers via phone, email, and chat.
• Respond to customer requests for assistance.
• Provide exceptional customer experience and follow-up.
• Document customer issues thoroughly.
• Prioritize incoming issues for resolution.
• Fluency in English and French is required.
• Work in a supportive team environment.
• Open to on-site, hybrid, or 100% remote work.

Requirements

• Excellent customer service attitude.
• Team player with strong communication skills.
• Time management and problem-solving skills.
• Attention to detail and ability to document information.
• Ability to empathize and relate to customers.
• High emotional intelligence to handle stressful situations.
• Ability to multi-task across support channels.
• Project management and technical aptitude are a plus.
• Rental industry or RMS experience preferred.

Benefits

• Base salary plus benefits (Medical/Dental/Vision).
• 120 hours of PTO.
• 100% 401(k) matching (up to 4%).
• Daytime hours, Monday to Friday.