Support Solutions Engineer - Remote

Overview

As a Support Solutions Engineer, you will be supporting customers using Point of Rental software. The primary role of the Support Solutions Engineer is to deliver an awesome experience to our customers. A qualified Technician thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers.

In Short

• Diagnose and resolve complex software issues.
• Provide support for software applications.
• Address defects, performance issues, and user inquiries.
• Ensure timely follow-up to customers.
• Document customer issues and resolutions.
• Act as a point of escalation for Tier 1 support staff.
• Collaborate with development teams to identify software issues.
• Assist in training Tier 1 support technicians.
• Monitor software performance and stability.
• Communicate effectively with end-users.

Requirements

• 5+ years of experience in the Rental Industry, preferably using Point of Rental software.
• Strong knowledge of software troubleshooting techniques.
• Experience with SQL.
• Bachelor’s degree in Computer Science or related field preferred.
• Excellent analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Proven ability to deliver exceptional customer service.
• Ability to explain technical concepts to non-technical users.
• Experience in a software support or technical support role.
• Experience in the Rental Industry is desirable.

Benefits

• Base Salary + Benefits (Medical/Dental/Vision).
• 120 Hours PTO.
• 100% 401(k) Matching (Up to 4%).
• 100% Remote work.
• Some travel required for company events.