Solutions Support Engineer - Remote

Overview

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of success and a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

In Short

• Responsible for technical customer support experience within the Wiz product.
• Own, troubleshoot, and solve customer technical issues using collaboration and troubleshooting best practices.
• Identify cases that require escalation (either technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automation.
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent experience.
• 5+ years of hands-on, technical experience in customer support, technical support, or system administration.
• 1+ year experience with Cloud technologies (Azure, AWS, GCP).
• Experience in reading or debugging code in Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux operating systems.
• Experience with Kubernetes and cloud computing.
• Familiar with security frameworks or tools.
• Excellent organizational and project management skills.
• Fast learner, natural curiosity, and love of technology.

Benefits

• Work in a fast-growing startup environment.
• Opportunity to make a significant impact in cloud security.
• Collaborate with a diverse team from over 20 countries.
• Flexible working arrangements.
• Access to cutting-edge technology and tools.