Senior Solutions Support Engineer - Remote

Overview

As a Senior Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.

In Short

• Responsible for technical customer support experience within the Wiz product.
• Own, troubleshoot and solve customer technical issues.
• Identify cases that require escalation.
• Serve as the subject matter lead on the core technologies within the Wiz product line.
• Mentor and coach team members in case management best practices.
• Gather and publish content, including training material for team members.
• Participate in on-call rotation for after-hours support coverage.
• Create and maintain incident management requests to product or engineering.
• Design and implement solutions that scale the support offering.

Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, or equivalent experience.
• 7+ years of hands-on, technical experience in customer support or related role.
• 3+ years experience with Cloud technologies (Azure, AWS, GCP).
• Experience in reading or debugging code in Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux environments.
• Experience with Kubernetes and cloud computing technologies.
• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of basic web technologies (HTTP, HTML, DNS).
• Understanding of networking fundamentals (TCP/IP, Routing, VPNs).

Benefits

• Medical, dental and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Short- and Long-term Disability Insurance.
• 401(k) Retirement Savings Plan (with employer match).
• Flexible paid time off + 11 paid holidays.
• Paid leave programs including parental and medical leave.