Senior Solution Support Engineer - Remote

Overview

The Senior Solution Support Engineer will be responsible for providing technical assistance and support to customers, ensuring smooth operations and enhancing customer satisfaction.

In Short

• Design and implement AppViewX Platform solutions.
• Act as the final point of escalation for customer issues.
• Utilize technical experience to solve customer problems.
• Create and improve support documentation.
• Facilitate smooth migration to the latest AppViewX code.
• Make sound judgments during troubleshooting.
• Generate reports and utilize system information.
• Provide feedback for process improvements.
• Work in a 24/7 environment.

Requirements

• Excellent business communication and soft skills.
• Certifications in Kubernetes, Networking, and Systems.
• Desire to become an expert in multiple products.
• Hands-on experience with Linux and Windows Server.
• Understanding of Networking, Security, and Certificate Management.
• Experience in application management and deployments.
• Ability to troubleshoot based on previous experience.
• Knowledge of Python or scripting languages.
• Passion for continuous learning of new technologies.

Benefits

• Competitive incentives and health & wellness policies.
• Saving & investment schemes.
• Flexible work arrangements and remote work options.
• Time off and sabbatical eligibility.
• Dedicated learning and development opportunities.