Senior Solutions Support Engineer - Remote

Overview

As a Senior Solutions Support Engineer, you will be part of a global team responsible for providing outstanding technical support experience. You will troubleshoot technical problems for customers using a mix of debugging, networking, and system administration while scaling our support offering using coding and scripting.

In Short

• Provide technical customer support experience within the Wiz product.
• Troubleshoot and solve customer technical issues collaboratively.
• Identify cases that require escalation.
• Serve as a subject matter expert on core technologies within the Wiz product line.
• Mentor and coach team members in case management best practices.
• Gather and publish training materials for team members.
• Participate in on-call rotation for after-hours support.
• Create and maintain incident management requests to product or engineering.
• Design and implement solutions that scale support through automation.

Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, or related field.
• 7+ years of technical experience in customer support or related role.
• 3+ years of experience with Cloud technologies (Azure, AWS, GCP).
• Experience in reading or debugging code (Java, Python, Shell, JavaScript).
• Proficiency with command-line tools and Linux environments.
• Experience with Kubernetes and cloud security systems.
• Familiarity with REST APIs or GraphQL.
• Knowledge of networking fundamentals (TCP/IP, Routing, VPNs).
• Understanding of relational databases.
• Excellent organizational and project management skills.

Benefits

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• Short- and Long-term Disability Insurance.
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off + 11 paid holidays.
• Paid leave programs for various needs.
• Participation in equity plan and incentive compensation.