Danish Speaking Customer Support Specialist - Remote

Overview

Mercier Consultancy is seeking a Danish Speaking Customer Support Specialist to join our team, working remotely from Greece. This is an exciting opportunity for individuals who are passionate about customer service and who thrive in a dynamic, fast-paced environment. In this role, you will be responsible for providing outstanding support to our Danish-speaking customers, resolving their inquiries, and ensuring a seamless experience with our products and services. If you are ready to make a positive impact and embrace remote work in Greece, we want to hear from you!

In Short

• Deliver exceptional customer service to Danish-speaking clients through phone, email, and live chat.
• Assist customers with inquiries regarding our products, services, and policies to ensure satisfaction.
• Effectively troubleshoot and resolve customer issues while providing clear and accurate information.
• Accurately document customer interactions for quality assurance and follow-up.
• Work collaboratively with other teams to enhance the overall customer experience.
• Proactively gather feedback from customers to help improve services and operations.
• Stay updated on product knowledge and company policy changes.

Requirements

• Fluent in Danish, both written and spoken.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to troubleshoot and resolve issues effectively.
• Team player with a positive attitude.
• Familiarity with customer support software is a plus.

Benefits

• Work remotely from Greece.
• Opportunity to make a positive impact on customer satisfaction.
• Dynamic and fast-paced work environment.
• Collaborative team culture.