Dutch Speaking Customer Support Specialist - Remote

Overview

Patrique Mercier Recruitment Nordic is excited to announce a great opportunity for a Dutch Speaking Customer Support Specialist for our E-Commerce platform, with relocation support to Greece. In this role, you will play a critical part in providing excellent support to our Dutch-speaking customers, ensuring a seamless shopping experience on our platform. Your primary responsibilities will include resolving customer inquiries, assisting with order-related issues, and providing guidance on product usage. If you are enthusiastic about e-commerce and enjoy engaging with customers, we would love to have you on our team!

In Short

• Deliver exceptional customer support to Dutch-speaking clients via email, phone, and live chat.
• Resolve customer inquiries related to orders, returns, product details, and account issues.
• Guide customers through the e-commerce platform to ensure a smooth and positive shopping experience.
• Document customer interactions accurately and follow up on unresolved issues.
• Collaborate with colleagues to identify and implement process improvements to enhance customer satisfaction.
• Stay updated with product offerings and promotions to provide informed assistance and recommendations.

Requirements

• Fluency in Dutch is required.
• Excellent communication skills.
• Experience in customer support or related fields.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Familiarity with e-commerce platforms is a plus.

Benefits

• Relocation support to Greece.
• Opportunity to work in a dynamic e-commerce environment.
• Supportive team and collaborative work culture.
• Career growth opportunities.
• Comprehensive training provided.