Customer Support Specialist - Danish Speaking - Remote

Overview

We are looking for a Danish speaking Customer Support Specialist to join our team at Sign In Solutions. This is a varied role that will see you dealing with existing and new customers. Your core responsibility will be taking enquiries over online chat, email and by phone. You will be answering questions regarding our Sign In App platform features and pricing.

In Short

• Respond to online chats, emails, and phone calls promptly
• Provide product information and assistance to customers
• Identify customer needs and escalate queries to the appropriate team member
• Contribute with ideas on how to improve our service and offering
• Continued customer satisfaction checks
• Ensure to limit the risk of personal data breaches in line with the Company Data Protection Procedure
• Adhere to the company Information Security Policy (S-004) and other ISO 27001 policies
• Ensure all actions are GDPR compliant

Requirements

• Must be fluent in Danish (spoken and written)
• Good communication and mentoring skills
• Familiar with Google Workspace or equivalent
• Process driven individual, with excellent attention to detail
• Good relationship building skills
• Ability to problem solve and contribute to solutions
• Willingness to learn

Benefits

• Join a fast-growing team with a community of over 36,000 sites across 70 countries
• Work in a culture that values customer first approach
• Be part of a team that promotes respect, dignity, and accountability
• Opportunity to contribute to service improvement
• Engage in a workplace that encourages learning and development