Customer Support Specialist (German & English) - Remote

Overview

Genesis is a full-service international IT company seeking a Customer Support Specialist for the German Desk at EverHelp, a project within the Genesis ecosystem. The role involves providing outstanding support to users in both German and English.

In Short

• Communicate with users via email and social media.
• Handle feedback and complaints professionally.
• Provide empathetic and responsive customer service.
• Work independently and as part of a team.
• Proficiency in German (B2/C1) and English (B2) is required.
• At least 6 months of support experience needed.
• Excellent communication skills are essential.
• Adaptable to a dynamic work environment.
• 20+ vacation days and unlimited sick leaves offered.
• Opportunity for career growth and professional development.

Requirements

• Proficiency in German language (B2/C1) and fluency in English (B2).
• At least 6 months of support experience.
• Excellent communication skills.
• Ability to work independently and in teams.
• Attentive, persistent, and solution-oriented.
• Strong work ethic and adaptability.

Benefits

• 20+ vacation days and unlimited sick leaves.
• Fully remote work opportunity.
• Professional team support and continuous learning.
• Career growth opportunities.