Customer Support Specialist Bilingual German & English - Remote

Overview

The Customer Support Specialist will be the first point of contact for German-speaking customers, ensuring exceptional support and service while addressing inquiries and resolving issues.

In Short

• Provide customer support to German-speaking clients via email, chat, and phone.
• Address inquiries related to products and services.
• Resolve customer issues efficiently.
• Escalate complex issues to appropriate teams.
• Maintain accurate records of customer interactions.
• Assist with translating documentation into German.
• Collaborate with cross-functional teams.
• Stay updated on products and industry trends.

Requirements

• Fluency in German and English (written and spoken).
• 1-3 years of experience in customer support.
• Strong communication and problem-solving abilities.
• Excellent interpersonal skills.
• Experience with ticketing systems or CRM tools is a plus.
• Ability to multitask and work efficiently.
• A passion for helping users.

Benefits

• Hybrid working arrangements.
• Competitive base salary.
• Generous paid vacation.
• Attractive benefits package including medical, dental, and vision options.
• Access to free posture-based fitness workouts.
• Paid sabbatical leave.
• Training opportunities provided.
• 1-on-1 coaching and mentorship.