German Bilingual Customer Support Specialist II - Remote

Overview

The German Bilingual Customer Support Specialist II role focuses on providing exceptional customer service in both German and English through email and chat support.

In Short

• Providing customer support via email and chat.
• Handling customer inquiries and technical troubleshooting.
• Meeting customer service KPIs.
• Achieving individual and departmental goals.
• Collaborating cross-functionally to resolve inquiries.
• Escalating trends and feedback to improve service.
• Working with software and multiple platforms.
• Managing ad hoc requests as needed.
• 1+ years of customer service experience required.
• Fluency in English and German is essential.

Requirements

• 1+ years of experience in a customer service role.
• Excellent written and verbal communication skills in English and German.
• Experience in consumer goods, toys, or electronics is a plus.
• Familiarity with Zendesk or similar tools is advantageous.
• Organized and capable of managing time across time zones.
• Friendly demeanor with strong interpersonal skills.
• Critical thinking and problem-solving abilities.
• Proactive and collaborative attitude.
• Active listening skills.
• Ability to adapt to new systems quickly.

Benefits

• Hybrid working arrangements.
• Competitive base salary.
• Generous paid time off.
• Comprehensive benefits package including medical, dental, and vision options.
• Access to free posture-based fitness workouts from home.
• Paid Sabbatical Leave.
• Training and professional development opportunities.