German & English Bilingual Customer Support Specialist - Remote

Overview

The German & English Bilingual Customer Support Specialist is responsible for providing exceptional support to German-speaking customers, ensuring their inquiries are addressed and issues are resolved efficiently.

In Short

• Provide customer support to German-speaking clients via email, chat, and phone.
• Address inquiries related to products and services.
• Resolve customer issues efficiently.
• Maintain accurate records of customer interactions.
• Assist with translating customer-facing documentation into German.
• Collaborate with cross-functional teams.
• Stay updated on products and industry trends.
• 1-3 years of experience in customer support required.

Requirements

• Fluency in German and English.
• Strong communication and problem-solving abilities.
• Excellent interpersonal skills.
• Experience with ticketing systems is a plus.
• Ability to multitask and work in a fast-paced environment.

Benefits

• Remote working arrangements.
• Competitive base salary.
• Generous paid vacation.
• Attractive benefits package.
• Access to free fitness workouts from home.
• Paid sabbatical leave.
• Training opportunities provided.
• 1-on-1 coaching and mentorship.