Bilingual Customer Support Specialist (German & English) - Remote

Overview

Sutherland is seeking motivated individuals fluent in German and English to join our dynamic team. We offer flexible working options, including remote work or office locations in Bulgaria.

In Short

• Fluency in German (B2 or higher) and English (B2 or higher) is required.
• Work from home or in friendly offices in Sofia, Varna, Burgas, or Plovdiv.
• Personalized training programs and leadership opportunities available.
• Competitive salary and bonuses offered.
• Flexible working hours and shifts based on requirements.
• Comprehensive health and wellness benefits provided.
• Internal referral and recognition programs in place.
• Relocation package available for new hires.
• Global exposure to industry experts and practices.
• Supportive and inclusive workplace culture.

Requirements

• Fluency in German and English.
• Eligibility to work in Bulgaria.
• Prior experience in outsourcing support is a plus.
• Strong computer skills are necessary.
• Ability to manage confidential data.
• Customer-oriented mindset with empathy and people skills.
• Flexibility and adaptability to changing tasks.

Benefits

• Health insurance coverage.
• Prescription and dental expense reimbursement.
• Life insurance coverage.
• 21 days of paid annual leave.
• Parking and multisport card benefits.
• Participation in wellness and engagement events.
• Gifts for significant life events.
• CSR activities and team-building events.