German Bilingual Customer Support Specialist II - Remote

Overview

The German Bilingual Customer Support Specialist II role involves providing exceptional customer service in both German and English through email and chat support. This temporary contract position is remote and requires handling various customer inquiries while meeting service KPIs.

In Short

• Provide customer support via email and chat in German and English.
• Handle inquiries related to orders and basic technical troubleshooting.
• Meet customer service KPIs set by the Customer Happiness Manager.
• Collaborate cross-functionally to resolve complex inquiries.
• Share customer insights to improve service quality.
• Manage time effectively across different time zones.
• Utilize software and systems to assist customers.
• Participate in training and professional development opportunities.
• Work flexible hours, including weekends.
• Join a supportive team focused on career growth.

Requirements

• 1+ years of experience in customer service.
• Excellent written and verbal skills in English and German.
• Experience in consumer goods or electronics is a plus.
• Familiarity with Zendesk or similar platforms is beneficial.
• Strong organizational skills and time management.
• Friendly demeanor with a passion for customer interaction.
• Critical thinking and problem-solving abilities.
• Proactive and collaborative mindset.
• Ability to learn new systems quickly.
• Adaptability to changing environments.

Benefits

• Competitive base salary.
• Generous paid time off.
• Comprehensive benefits package including medical, dental, and vision.
• Access to fitness workouts from home.
• Opportunities for training and professional development.