Bilingual Customer Support Specialist – German & English - Remote

Overview

Sutherland Bulgaria is seeking enthusiastic Tech Support Advisors specializing in antivirus software to provide top-notch technical support and collaborate with global leaders in IT security.

In Short

• Deliver superior customer support for antivirus software.
• Manage inquiries about accounts, subscriptions, and technical issues.
• Efficiently resolve customer issues related to software purchases and renewals.
• Guide customers through installation and troubleshooting of antivirus programs.
• Excellent verbal & written skills in German and English are required.
• Previous experience in Customer Service is advantageous.
• Intermediate technical PC knowledge is needed.
• Positive attitude and great interpersonal skills are essential.
• Ability to present complex information simply is a must.
• Join a supportive and dynamic environment.

Requirements

• Fluency in German (B2H/C1 Level) and English (B2 Level).
• Previous experience in Customer Service is an advantage.
• Intermediate technical PC knowledge and multitasking ability.
• Strong communication skills for maintaining customer relationships.
• Positive attitude with a “can do” mindset.
• Ability to simplify complex information.

Benefits

• Efficient digital onboarding and employee services.
• 24/7 access to psychological support through an employee assistance program.
• Exclusive discounts via employee discounts portal.
• Lucrative employee referral program.
• Vibrant rewards and recognition program.
• Relocation package for those moving to join the company.
• Health and fitness benefits with a multisport card.
• Continuous learning with in-house training and certification opportunities.
• Participation in CSR activities and team building.
• Exposure to global business practices.