Bilingual German & English Customer Support Specialist - Remote

Overview

As a Bilingual Customer Support Specialist, you will provide exceptional support to German-speaking customers through email and chat, ensuring a high level of customer satisfaction.

In Short

• Provide customer support via email and chat.
• Address inquiries related to products and services.
• Resolve customer issues efficiently.
• Escalate complex issues as needed.
• Maintain accurate records of customer interactions.
• Assist with translating documentation into French.
• Collaborate with teams to enhance user experience.
• Stay updated on products and industry trends.

Requirements

• Fluency in German and English.
• 6-1 years of customer support experience.
• Strong communication and problem-solving skills.
• Excellent interpersonal skills.
• Experience with CRM tools is a plus.
• Ability to multitask in a fast-paced environment.
• A passion for helping users improve their experience.

Benefits

• Remote working arrangements.
• Competitive base salary.
• Generous paid vacation.
• Attractive benefits package including medical options.
• Access to free fitness workouts.
• Training opportunities.
• 1-on-1 coaching and mentorship.