Bilingual German & English Customer Support Specialist - Remote

Overview

As a Bilingual German & English Customer Support Specialist, you will be the first point of contact for our German-speaking customers, ensuring they receive exceptional support and service.

In Short

• Deliver bilingual customer support via email, chat, and phone to German-speaking clients.
• Resolve issues and escalate complex cases while maintaining thorough documentation.
• Contribute to localization efforts by translating support materials.
• Fluent in both German and English required.
• 1-3 years of experience in customer support or related field.
• Strong communication, problem-solving, and multitasking skills.
• Familiarity with ticketing systems and CRM tools is a plus.
• Flexible working arrangements available.
• Competitive benefits including paid vacation and training opportunities.
• Company committed to diversity and inclusion.

Requirements

• Fluent in German and English.
• 1-3 years experience in customer support.
• Strong communication skills.
• Problem-solving abilities.
• Familiarity with CRM tools.

Benefits

• Flexible working arrangements.
• Generous paid vacation.
• Attractive benefits package.
• Access to fitness workouts.
• Training opportunities and mentorship.