Customer Success Specialist - Remote

Overview

The Customer Success Specialist will be an important support team member, responsible for providing exceptional customer service and support for a fintech application and platform.

In Short

• Support customer inquiries via chat, email, and calls.
• Assist in account management for a fintech platform.
• Resolve customer issues and improve workflows.
• Maintain program knowledge and compliance with policies.
• Collaborate with program leadership and success teams.
• Meet key performance indicators and metrics.
• Participate in training and mentoring of new hires.
• Work from home with a flexible schedule.
• Handle additional projects as assigned.
• Contribute to a positive company culture.

Requirements

• Experience in customer support and SaaS products.
• Strong communication skills in English.
• Ability to prioritize customer-impacting issues.
• Proficiency in problem-solving and time management.
• Ability to work under pressure and maintain composure.
• Coachable and self-directed with minimal supervision.
• Reliable internet access and a suitable home workspace.

Benefits

• Full-time position with overtime potential.
• Competitive compensation based on experience.
• Attractive benefits package including medical, dental, and vision.
• Access to fitness workouts from home.
• Paid Sabbatical Leave.
• Training opportunities and mentorship.