Quality Assurance Specialist (Health Care) - Remote

Overview

The Quality Assurance Specialist will focus on reviewing customer service interactions and providing insights for continuous improvement.

In Short

• Remote position with full-time contract.
• Review and score customer service interactions.
• Prepare performance reports for stakeholders.
• Participate in root cause analysis of performance data.
• Utilize quality scoring tools for insights.
• Assist in training and mentoring QA Specialists.
• Develop insights from quality audits.
• Stay updated on processes and policies.
• Assist with customer service tickets as needed.
• Expected start date is January 15, 2026.

Requirements

• At least 1 year in a customer service/sales role.
• Strong knowledge of Customer Support best practices.
• Understanding of QA's impact on support organizations.
• Excellent communication skills.
• Strong organizational skills.
• Ability to identify trends and root causes.
• Data-driven reporting abilities.
• Ability to maintain confidentiality.

Benefits

• Full-time employment with competitive compensation.
• Wellness program including support from an in-house psychologist.
• Attractive benefits package including medical, dental, and vision options.
• Access to free posture-based fitness workouts.
• Paid Sabbatical Leave.
• Training opportunities and coaching.
• 1-on-1 coaching with feedback sessions.