Omnichannel Customer Support Specialist II - Remote

Overview

The Omnichannel Customer Support Specialist II role involves providing exceptional customer service through various communication channels including phone, email, and chat, primarily assisting patients and providers with benefits support topics.

In Short

• Full-time, permanent position.
• Remote work within the US.
• Support provided via phone, email, and chat.
• Assist with billing, payment, and insurance verification.
• Deliver empathetic and solution-oriented support.
• Collaborate with insurance agents to verify plan benefits.
• Handle a high volume of customer interactions.
• Adaptable to dynamic and evolving environments.
• Training provided for the role.
• Competitive benefits and flexible working arrangements.

Requirements

• Passion for exceptional customer experiences.
• Ability to handle conflict with empathy.
• Strong communication skills.
• Experience in customer service roles.
• Understanding of active listening techniques.
• Familiarity with technology and troubleshooting.
• Ability to work independently.

Benefits

• Flexible working arrangements.
• Competitive base salary.
• Generous paid vacation.
• Medical, dental, and vision benefits.
• Retirement benefits.
• Access to fitness workouts and training opportunities.
• Mentorship and coaching available.