Customer Support Specialist II - Remote

Overview

The Customer Support Specialist II position at Abbott involves providing technical support and customer service for diagnostic instruments while working remotely in the Dallas-Fort Worth Area.

In Short

• Remote position based in the Dallas-Fort Worth Area, TX.
• Provide technical support and maintenance for diagnostic instruments.
• Travel up to 25% to support customers.
• Collaborate with sales and marketing teams.
• Ensure compliance with regulatory procedures.
• Document complaint resolutions accurately.
• Mentor junior field service representatives.
• Maintain a safe work environment.
• Participate in continuous learning and certifications.
• Achieve established business metrics and customer satisfaction.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• Experience in customer interfacing and troubleshooting.
• Strong computer skills (Word, Excel, PowerPoint).
• Effective communication and interpersonal skills.
• Ability to work independently and in a team.
• Proactive account management skills.
• Experience with remote troubleshooting tools.
• Ability to manage high-stress situations effectively.
• Familiarity with quality systems and compliance procedures.
• Ability to travel as needed.

Benefits

• Career development opportunities.
• Free healthcare coverage for participants completing wellness assessment.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement and educational benefits.
• Recognition as a great place to work for diversity and inclusion.
• Supportive work environment focused on employee well-being.
• Access to health and wellness benefits.
• Opportunity to work with a diverse, global team.
• Participation in community and professional development activities.
• Competitive salary and benefits package.