Customer Support Specialist II - Remote

Overview

The Customer Support Specialist II at Ensora Health is responsible for providing exceptional customer service and technical support for mental and behavioral health software products.

In Short

• First contact point for customer support inquiries.
• Responsible for troubleshooting and resolving customer issues.
• Provide technical assistance via multiple communication channels.
• Collaborate with various teams to enhance customer satisfaction.
• Document and report issues and feedback to internal teams.
• Participate in testing new products and provide feedback.
• Maximize customer satisfaction through timely issue resolution.
• Create knowledge base content and technical bulletins.
• Maintain productivity goals and customer satisfaction ratings.
• Foster a collaborative environment for customers.

Requirements

• 1-5 years of experience in customer service and technical support.
• Experience in software support/SaaS.
• Strong communication and listening skills.
• Ability to handle multiple priorities effectively.
• Experience with help desk tools and technology troubleshooting.
• Proficiency in Microsoft Office tools.
• Experience working remotely is preferred.
• Outstanding customer focus and interpersonal skills.
• Ability to analyze data and resolve complex issues.
• Self-motivated with attention to detail.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Professional development and training opportunities.
• Supportive team culture that values unique perspectives.
• Flexible working arrangements.
• Confidentiality and non-discriminatory practices.