Customer Support Specialist II - Remote

Overview

apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. This role is crucial for the success of our products and requires a strong customer focus and teamwork capabilities.

In Short

• Respond to inquiries via email, phone, live chat, and messaging.
• Support appointment scheduling, account access, and benefits inquiries.
• Resolve customer service and healthcare navigation issues.
• Maintain compliance with HIPAA regulations.
• Document interactions in Salesforce.
• Make outbound calls for appointment scheduling.
• Work Monday through Friday, with shifts assigned post-training.
• Must complete 6 weeks of paid training with 100% attendance.
• Positive and professional demeanor required.
• Spanish language skills are a plus.

Requirements

• 1 - 2 years of customer support experience in healthcare.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Familiarity with Salesforce Service Cloud and Google Suite is a plus.
• Able to work 40 hours per week.
• Must maintain excellent attendance.
• Ability to juggle multiple tasks simultaneously.
• Medical office experience preferred but not required.
• Positive, friendly, and professional demeanor.
• Tech-savvy and able to navigate mobile technology.

Benefits

• Fun and unique work culture.
• Paid time off and paid holidays.
• Employer contributions for HSA accounts.
• Tuition assistance.
• Matching 401(K).