Specialist I, Customer Support - Remote

Overview

As a Specialist I, Customer Support at Emerson, you will provide excellent support regarding customer inquiries and solutions, playing a vital role in driving growth and supporting operational pillars.

In Short

• Provide solutions to customers through emails.
• Navigate multiple tools and internal processes (SAP, Oracle, Salesforce).
• Enter data, orders, and items into the Business System.
• Create new accounts in Salesforce.
• Provide official quotations to customers.
• Acknowledge customer complaints and provide solutions.
• Attend meetings with functional groups to discuss operations.

Requirements

• Bachelor’s degree in any 4-year course.
• 6 months of relevant experience in customer support.
• Proficiency in Microsoft Office applications.
• Excellent communication and typing skills.

Benefits

• Market-competitive pay and benefits package.
• Food and transportation allowances.
• Comprehensive insurance coverage.
• Retirement benefits.
• Career development programs.
• Paid leaves and tuition reimbursement.
• Exceptional healthcare coverage.
• Well-being programs and business travel opportunities.
• Safe working environment.
• Commitment to social responsibility.