Support Specialist II, Customer Support - Remote

Overview

Vimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to join our API Developer Support efforts. The ideal candidate will thrive in a fast-paced environment and have a passion for inspiring others to do their best work through clarity of processes and execution.

In Short

• Focus on our API product area to handle and resolve escalated issues.
• Review customers' API setup issues and implementation of Vimeo SDKs.
• Provide feedback and assist junior support roles.
• Respond to customers promptly and professionally.
• Monitor reported issues and own them from troubleshooting to closure.
• Assist in documenting troubleshooting procedures.
• Run point on outages and update the public-facing status page.
• Collaborate with the Knowledge Management team.

Requirements

• 2+ years in a support/customer service role.
• Expert technical skills with APIs and advanced troubleshooting.
• Experience with RESTful web services and API tools.
• Knowledge of Unix/Mac Command line.
• Ability to read PHP and/or JavaScript.
• Excellent communication skills in English.
• Ability to support customers in a 24/7 environment.

Benefits

• Opportunity to work with a passionate team.
• Engagement with innovative video technology.
• Support in a dynamic and fast-paced environment.
• Collaboration with a global customer base.