Customer Support Specialist II - Remote

Overview

Experian is looking for Customer Care Specialists to join our growing Call Center in Costa Rica, providing excellent customer service and handling various consumer inquiries and disputes.

In Short

• Receive inbound calls handling for different lines of business.
• Ensure consumer satisfaction by interpreting reports and responding to inquiries.
• Handle consumer issues and disputes, routing requests as necessary.
• Educate consumers on dispute management and resolution options.
• Process dispute requests requiring direct contact with financial institutions.
• Maintain data integrity and accuracy in the database.
• Follow guidelines established by the Fair Credit Reporting Act.
• Participate in professional development activities.
• Work from home initially with a potential transition to the office.
• Be part of a diverse and inclusive team.

Requirements

• 1 year of inbound call handling experience.
• High School Diploma.
• Excellent English written and oral communication skills.
• Able to maintain performance in a busy environment.
• Attention to detail and problem-solving skills.
• Experience handling support requests from various channels.
• Ability to manage tasks and time effectively.
• PC/internet skills for making fast and accurate decisions.
• Will pass background screening and pre-employment checks.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home options.
• Paid time off and annual performance bonus.
• Education reimbursement.
• Family bonding and bereavement leave.
• Referral program and more.