Customer Success Specialist - Remote

Overview

The Customer Success Specialist will be responsible for managing B2B customer inquiries, focusing on payment-related questions, and ensuring smooth communication between the company and its clients.

In Short

• Handle incoming B2B customer queries related to payments.
• Create and maintain an FAQ and knowledge hub.
• Use tools like Slack and WhatsApp for communication.
• Monitor and report on common customer concerns.
• Work closely with payment processing partners.

Requirements

• 2+ years in a customer success or support role.
• Experience in fintech or payment services is preferred.
• Strong written and verbal communication skills.
• A degree in Business or Finance is preferred.
• Highly organized with a keen eye for detail.

Benefits

• Opportunity to be part of a fast-growing fintech company.
• Role in improving customer satisfaction.
• Dynamic and innovative work environment.