Bilingual Customer Support Specialist – German & English - Remote

Overview

Join Sutherland Bulgaria as a Bilingual Customer Support Specialist, where you will provide exceptional technical support for antivirus software while collaborating with global leaders in IT security.

In Short

• Deliver customer support for antivirus software.
• Manage inquiries about accounts, subscriptions, and technical issues.
• Resolve customer issues related to software purchases and renewals.
• Guide customers through installation and troubleshooting of antivirus programs.
• Work Monday to Friday, from 10:00 to 19:00.
• Excellent verbal and written skills in German and English required.
• Previous customer service experience is an advantage.
• Intermediate technical PC knowledge is necessary.
• Positive attitude and strong interpersonal skills are essential.
• Opportunity for continuous learning and professional development.

Requirements

• Fluent in German (B2H/C1 Level) and English (B2 Level).
• Previous customer service experience is beneficial.
• Intermediate technical knowledge of PCs.
• Strong communication and problem-solving skills.
• A positive and proactive attitude.
• Ability to simplify complex information.

Benefits

• Efficient digital onboarding and employee services.
• 24/7 access to psychological support through employee assistance program.
• Exclusive employee discounts.
• Lucrative employee referral program.
• Rewards and recognition program.
• Relocation package for new employees.
• Health and fitness benefits through multisport card.
• Access to in-house training and certification opportunities.
• Employee wellness and engagement events.
• Participation in CSR activities and team building.