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Customer Support Manager - Remote

Posted 2 days ago
Customer Service
Full Time
Turkey

Overview

The Customer Support Manager will lead and develop our support teams, responsible for managing Team Leaders, driving team performance, implementing strategic improvements, and ensuring high-quality customer service delivery across all assigned geos.

In Short

  • Lead and develop support teams
  • Manage Team Leaders
  • Drive team performance
  • Implement strategic improvements
  • Ensure high-quality customer service delivery
  • Shifts 5 Х 8 (Monday - Friday)
  • Fully remote
  • Language requirements: ENG B2, TR or Hindi or RU a plus
  • 2+ years of managerial experience in Customer Support
  • Proven record managing multi-geo teams

Requirements

  • 2+ years of experience in a managerial or senior leadership role within Customer Support / Service / Call Center
  • Proven track record of managing multi-geo teams
  • Experience managing Team Leaders or Supervisors
  • Strong understanding of customer service KPIs
  • Excellent communication, leadership, and coaching skills
  • Ability to work with data and make data-driven decisions
  • Fluent in English; knowledge of Turkish / Indian / RU languages is a plus
  • Familiarity with support tools like Intercom, Slack, Google Workspace
  • Self-driven and proactive
  • High level of responsibility and ownership

Benefits

  • Fully remote work environment
  • Opportunity to lead and influence team dynamics
  • Dynamic and fast-paced work environment
  • Professional growth opportunities
Neo Group logo

Neo Group

Neo Group is a dynamic and innovative company in the iGaming industry, dedicated to revolutionizing the gaming experience on a global scale. With a clear mission to achieve profitability and expansion in every market, Neo Group prioritizes the growth and well-being of its team members, fostering an environment where individuals can thrive. The company is committed to building a resilient global business that adapts to local market changes while enhancing the quality of life and growth opportunities for employees and partners alike. Guided by core values of Trust, Development, Stability, People-First, and Accountability, Neo Group is not just focused on business success but also on creating a vibrant community that values its people.

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