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Manager Customer Support - Remote

Posted 1 week ago
Customer Service
Full Time
India

Overview

As a Manager Customer Support at Celonis, you will lead the technical support team, ensuring effective customer support for our global clientele.

In Short

  • Lead a collaborative and customer-centric support team.
  • Conduct performance reviews and provide coaching.
  • Manage all aspects of customer support delivery.
  • Foster partnerships between support teams and stakeholders.
  • Ensure consistency in global processes.
  • Work on a 24/7 schedule.

Requirements

  • Bachelor's or Master’s degree in relevant fields.
  • 5+ years of experience in leading customer support teams.
  • Strong customer focus and communication skills.
  • Ability to set and communicate team goals.
  • Flexibility to adapt in fast-changing situations.
  • Experience in international customer management.
  • ITIL Foundation Certification is a plus.

Benefits

  • Pioneer innovation in process mining technology.
  • Clear career paths and mentorship opportunities.
  • Generous PTO and hybrid working options.
  • Access to well-being resources.
  • Inclusive community and support programs.
  • Opportunity to contribute to impactful company values.
Celonis logo

Celonis

Celonis is the global leader in Process Mining technology and one of the fastest-growing SaaS firms in the world. Founded in 2011 and headquartered in Munich, Germany, and New York City, USA, Celonis empowers organizations to enhance productivity by placing data and intelligence at the core of their business processes. With over 5,000 enterprise customer deployments across various industries, the Celonis Process Intelligence Platform utilizes process mining and AI to create a living digital twin of business operations, enabling companies to reduce waste and create value. The company is committed to diversity and inclusion, fostering an open-minded culture with innovative teams, and investing in the personal growth of its employees.

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