Customer Support Assistant - English Speaking - Remote

Overview

As Customer Support Assistant, you will ensure fast and comprehensive ticket response, deeply understanding client’s needs and frustrations within the Platform Services Support Team. The team works in sync with other Platform Services business unit functions and collaborates with other department support teams to optimise the available content and tools. The ambition is to drive self-resolution of issues to reduce support tickets and a first class support experience.

A fantastic opportunity to be part of a global, fast paced and dynamic team!

In Short

• Managing various types of support requests from live clients.
• Ensuring quick and efficient triage of Essentials requests.
• Assisting with the management of programme upsells and retention.
• Handling projects to update content for clients and internal tools.
• Keeping informed about upgrades of functionalities and internal processes.

Requirements

• Fluent in English (written and spoken).
• Excellent customer service skills.
• Ability to see the bigger picture and identify areas of opportunity and risk.
• Committed to providing friendly and efficient support.
• Excellent time management and organizational skills.
• Confident communicator with attention to detail.
• Fast learner eager to deepen knowledge.
• Numerate with knowledge of MS Office packages.
• Enthusiastic and committed.

Benefits

• Flexible four-day work week at full pay.
• Flexibility to work from home or office.
• Life assurance, travel insurance, and private health insurance.
• Support for mental and physical well-being.
• Extensive training suite for professional and personal development.
• Monthly allowance for remote workspace costs.
• Peer-to-peer appreciation program.